General FAQs

1. What is your return and exchange policy?

We accept returns and exchanges within 7 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached.

2. How long does shipping take?

Shipping times vary by location. Standard UK delivery typically takes 3-4 business days, while expedited options may be available at checkout.

3. Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

4. How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

5. What if an item is out of stock?

If an item is unavailable, you can sign up for restock notifications on the product page or contact us for availability updates.

6. Can I change or cancel my order after placing it?

We process orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to accommodate changes or cancellations.

7. Do you offer discounts or promotions?

Yes! Subscribe to our email list to stay updated on exclusive offers, seasonal sales, and new arrivals.

8. How can I contact customer support?

You can reach our customer service team via email or contact form, and we aim to respond within 1 business day.

Thobe-related FAQs

1. How do I choose the right thobe size?

Thobes are designed to have a relaxed fit. We recommend checking our size guide for both height and chest measurements. If you prefer a looser fit or plan to layer underneath, consider sizing up.

2. How do I measure myself for a thobe?

For the best fit, measure your height, chest, and shoulder width. Compare your measurements with our size chart before ordering.

3. Are your thobes suitable for everyday wear or special occasions?

Our collection includes styles suitable for daily wear, Jummah, Eid, weddings, Umrah/Hajj, and formal occasions. Product descriptions will indicate the intended style and use.

4. Are the thobes see-through?

We aim to use quality fabrics with good coverage. With lighter-coloured thobes, darker clothing worn underneath may be slightly more visible, but product descriptions will note any fabric transparency where relevant.

5. Do your thobes have pockets?

Yes, all of our thobes include side pockets and/or chest pockets. Please check the product description for specific features.

6. Do thobes shrink after washing?

Our thobes are designed to maintain their fit when cared for properly. We recommend washing on a gentle cycle and avoiding high heat drying to preserve fabric quality.

7. What is the difference between your thobe styles?

Styles may vary in fit, collar type, cuff design, embroidery, zip/button fastening, and fabric weight. Product descriptions highlight the key differences.

8. Will sold-out thobes be restocked?

Popular styles may be restocked depending on demand. You can sign up for restock notifications or contact us for updates.

9. Are your thobes suitable for warmer weather?

Yes, our thobes are made with lightweight and breathable fabrics for comfort in warmer climates. Check product details for seasonal recommendations.

10. What is the string on the front of the thobe for?

The string on the front of the thobe is called a tarboosh (or tarboush). Traditionally, it can be lightly scented with oud or perfume so the fragrance lasts longer throughout the day, while also adding a classic touch to the thobe’s design.